Privacy Policy

We are committed to ensuring that your privacy is protected.  This statement (together with our General Terms and Conditions) sets  out the basis on which any personal data we collect from and about you,  or that you provide to us, will be processed by us. Please read the  following carefully to understand our views and practices regarding your  personal data and how we will treat it.

What data do we collect and process?

We will collect and process the following data about you:

-          Information you give us

This is information about you that you give us by corresponding with  us by phone, e-mail or otherwise. It includes the information you supply  us with when you engage in our services. The information you give us may include, but is not  limited to, your name, address, e-mail address, phone number, financial  and credit card information, photograph.

-          Information we collect about you

We collect information about you when you visit our website; attend one of our training courses; and engage in business  dealings with us. You are not obliged to provide us with your personal  information. However, if you do not, we might not be able to carry out  the services you have requested of us.

Why do we process your data?

We process your data in order to comply with legal obligations to  which we are subject, to perform the services you have requested of us  or to take steps at your request prior to undertaking to provide  services for you, because you have consented to our processing of your  data or for the purposes of our legitimate interests, such as to inform  you of changes to our services or to provide you with information about  other services we offer.

How will we use your data?

When you visit our website, an anonymous record of your visit is  made. This data is then aggregated and used to determine the number of  people who visit our website and the most frequently used sections of  the site. This enables us to continually update and refine the site. If  you use any forms on the website, or online chat facility, to contact  us, a record will also be made of the details you choose to include such  as your name, email address, telephone number and the nature of your  enquiry.

We may collect, hold, use and disclose the information collected to:

• allow us to provide you with the services you request from us;
• compile statistical data and to maintain our database;
• develop/ improve our website;
• to monitor and improve the quality of our services;
• respond to any email enquiries;
• provide you with information about other services we offer that are  similar to those you have already requested of us or enquired about;
• notify you of any upcoming marketing, training or other events;
• provide you with publications;
• manage systems administration;
• attend to compliance issues;
• determine suitability for employment and
• comply with legal obligations we might be subject to (such as anti-money laundering);
• to notify you of changes to our services;
• to allow you to participate in events organised by us or our partner
• to allow you to participate in eLearning training
• to provide reports and statistics to your employer who have engaged our eLearning training
• for other marketing purposes

We will not use or disclose your personal information for any other  purpose which is not related (or in the case of sensitive information,  directly related) to the above purposes without your consent, unless  otherwise authorised, required or permitted under the laws of United  Kingdom and Ireland.

Who will we share your data with?

We may disclose your personal information on a confidential basis to  external service providers so that they can provide services such as  financial or administrative services in connection with the operation of  our business; and to any person (where necessary) in connection with  their services, such as, but not limited to, law enforcement, regulatory  authorities, partners or advisors.

If we engage external service providers, we will take reasonable  steps to ensure those entities comply with their obligations under GDPR  when they handle your personal information. We will also ensure external  service providers are only authorised to use personal information for  the limited purposes specified in our agreement with them.

We may disclose your data in the event that we sell or buy any  business or assets, in which case we may disclose your personal data to  the prospective seller or buyer of such business or assets.

We may disclose or share your data in order to comply with any legal  obligation or in order to enforce or apply our General Terms and  Conditions.

Our agents, contractors or partners are restricted from using your  data in any way other than to provide services for us, or  services for the collaboration in which they and us are  engaged. We require that all such agents, contractors or  partners enter into contractual guarantees to observe security and  privacy obligations as least as stringent as those set forth in this  privacy statement.

Data security

We take our data security responsibilities seriously, employing the  most appropriate physical and technical measures, including staff  training and awareness. We review our data security measures and  procedures regularly. Unfortunately, the transmission of information by  means of the internet, including through e-mail, is not completely  secure. Although we will do our best to protect your personal data, we  cannot guarantee the security of your data transmitted to or from us by  means of e-mail and any such transmission is at your own risk.

Data retention

It is our aim to only hold your data for as long as this is  necessary. Unless otherwise required under applicable law, we store your  data for as long as we provide services to you and for a period of no  less than six years beginning on the date we receive your data.

Marketing

We may contact you by mail, email and telephone about our services  and other events involving or relating to us which may be of  interest to you. You have the right to ask us to stop processing your  personal data for direct marketing purposes. If you wish to exercise  this right, please send us an email with a header that says “Unsubscribe”.

Where we store your information

We might store your information in different places. Physical files  are stored in our office. Electronic files are stored on our secure  servers and in the cloud. We may transfer your data to, and store it at,  a destination outside of the European Economic Area. Whenever we  transfer your data in such a way, we will ensure appropriate safeguards  are in place. You may contact us via e-mail, letter or telephone in case  you wish to find out more or to obtain a copy of the appropriate  safeguards.

Your rights

You have the right to request that we:

• inform you whether we process your data, provide you with details relating to our processing, and with a copy of your data;
• rectify any inaccurate data we might have about you without undue delay;
• complete any incomplete information about you;
• erase your personal data without undue delay,
• are restricted from processing your data;
• furnish you with the personal data which you provided to us in a structured, commonly used and machine-readable format

Where we process your data solely on the basis of your consent, you  are entitled to withdraw your consent at any time. This will not affect  the lawfulness of our processing before the withdrawal. You also have  the right to lodge a complaint with the Data Protection Commissioner at  any time.

The exercise of your rights might be subject to certain conditions  prescribed by law and we might require further information from you  before we can respond to your request.

You may exercise your rights by contacting us at the addresses or e-mail address at the end of the privacy notice.

Correction requests

We want to make sure that your personal information is accurate and  up to date. You may ask us to correct or remove information you think is  inaccurate or out of date.

Cookies

This website and learning management system uses Google Analytics, a  web analytics service provided by Google, Inc. Google Analytics sets a  cookie in order to evaluate your use of this website and compile reports  for us on activity on the website. Google stores the information  collected by the cookie on servers in the United States. Google may also  transfer this information to third parties where required to do so by  law, or where such third parties process the information on Google’s  behalf. Google will not associate your IP address with any other data  held by Google. By using this website and learning management system,  you consent to the processing of data about you by Google in the manner  and for the purposes set out above.

Cookies are text files placed on your computer to collect standard  internet log information and visitor behaviour information. This  information is used to track visitor use of the website and to compile  statistical reports on website activity. For further information visit  www.aboutcookes.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites  tell you how to remove cookies from your browser. However, in a few  cases some of our website and learning management system features may  not function as a result.

Other websites

Our website and learning management system may contain links to other  sites. This privacy policy only applies to this website and learning  management system so when you link to other websites you should read  their own privacy policy.

Changes to statement

We may update this privacy statement from time to time and will  publish such updated version on our website and learning management  system, as appropriate.

Contact details

If you would like to contact us with any queries or comments in relation to your personal data, please:

email us.